Delivery Information

Delivery Information

 

Payment Terms

We accept EFT (bank transfers) and credit cards (Visa and MasterCard). Please make sure that your billing and shipping information appears as on your credit card statement. If any of the information you provide differs, your order may be placed on hold until all information is verified.

 

Order Processing

Orders are processed within 24 hours of payment clearance. Orders placed over the weekend will be processes Monday morning unless it is a holiday. Ellen Wille wigs travel from Europe so this may extend processing time by 24 hours.

 

Shipping / Delivery

Once your order has been processed and received, the parcel will be handed over to our courier company for delivery. A delivery fee (R100) will be charged within South Africa for any order. Our delivery times are within 2 working days for main city centers and within 5 working days for outlying areas. Ellen Wille wigs travel from Europe so this may extend shipping time by 10 days. Please note: Door to door service will be available only to orders based in main city centers. If you leave outside (outlaying areas) you will be notified and a counter to counter delivery will be activated through The South African Postal Services.

If you have any questions or concerns regarding delivery time for your order please contact us at customerservice@ellen-wille.co.za. We will not be responsible for late shipments due to inclement weather, holidays, natural disasters or carrier delays.