Terms & Conditions

Terms & Conditions

1. General Terms

Website details The Ellen Wille website at www.ellen-wille.co.za is owned and operated by HHT CC, in the Republic of South Africa, 7806 Cape Town, Western Cape. Terms and Conditions apply. These Terms apply to your use of this website. By using this website, you acknowledge that you have read and understood these Terms and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. Please do not use our website if you do not agree to be bound by these Terms.

Change in terms

We may periodically update or change the Terms of this website without giving you prior notice. You should check them regularly, as your continued use of our website means that you accept any updated or revised Terms.

Applicable law

This agreement is governed by the laws of the Republic of South Africa.

Use of our website

You are welcome to browse or use our website for your own personal shopping and information purposes only. No other use is permitted without our prior written consent. The unauthorized use, copying, reproduction, variation, modification or distribution of the content of this website, the uploading of any unlawful or damaging information or viral software, or the creation of any links to our website from any other site whatsoever, is strictly prohibited. You agree to indemnify us against any loss, damage, harm, claim or any other cost whatsoever that we may sustain as a result of your use of our website and/or its contents contrary to these Terms. We use cookies to identify the computer device with which you connect to our website. We reserve the right to restrict your use and access to our website or part thereof in the event of any unauthorized use. We reserve the right to suspend our website or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using the website in compliance with these Terms or if we believe the information provided by you is untrue, inaccurate or incomplete. Any indulgence of extension of time granted to you shall not be construed as a waiver or variation of any of our rights or remedies in these Terms or law.

Privacy policy & Information Security

Our website makes use of ‘cookies’ which collect data about the device that you use to access our website. The cookies minimize the possibility of unauthorized access to, and disclosure of, your personal information. We will not disclose, sell or rent your personal information to third parties without your consent unless we are compelled to do so by law. Whilst all reasonable efforts are taken to ensure that your personal information and/or credit card details are protected as they travel over the internet, we cannot guarantee the absolute security of any information you exchange with us. You may visit the website without providing any personal information. The website server will in such instances collect the IP address of your computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the website, pages viewed, etc. HHT CC uses this information to determine the use of the website, and to improve the content thereon. All online payments will be authorized by Payfast. The transport of all data is transmitted by SSL with 256-bit encryption. Any credit card would be asked for 3D secure enrollment if not already enrolled with the issuer to process transactions with authentication from the cardholder issuing bank. No card entry would be possible on the web shopping cart as all card traffic will be securely posted to the payment pages.
No credit card data will be stored. No unauthorized access to the payment pages site will be permitted. Only HHT CC as a known entity will be allowed to direct encrypted payloads to the Payment pages.

Accuracy of website content

All reasonable steps are taken to ensure that the information on our website is accurate and up-to-date. We do not, however, warrant that the content or information displayed is always accurate, complete and/or current. Any comments uploaded by our users or any authorized experts invited as our guests are their opinions alone and do not in any way represent our views, opinions, beliefs or values.

Your comments

We value your comments, ideas, suggestions and feedback through our website. We will not compensate you in any way whatsoever for your Comments. Once received, your Comments will become our property and we will not be limited in any way in the use, commercial or otherwise, of any of your Comments. You warrant that your Comments do not and will not violate the right(s) of any third party, including copyright, trademark, privacy or any other personal or proprietary right. You agree not to disclose, submit or offer any Comments that are or contain any defamatory, unlawful, abusive or obscene material. We disclaim any liability towards any third party regarding your Comments and you shall remain accountable towards any third party regarding any harm caused by your Comments.

Intellectual Property

All rights, including copyright, trade mark and other intellectual property rights embodied in any logos, text, images, video, audio or other material on this website are owned by or licensed to us. All data and information communicated to or from the website including its database also belongs solely to us or our licensors. You agree to sign all documents as we may reasonably require in order to assign any rights that you may acquire in the content of our website. You agree also to waive any moral rights in such content. You are permitted to view, print or store electronically a copy of any information on our website, including these Terms, solely for your personal, lawful, non-commercial use. Unauthorized use, reproduction, modification and/or distribution is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.

Use of our logos, content and images

You are not permitted to use the content of our website, our logos or any product or other images that appear on our website without our prior written consent. Unauthorized use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our or our licensors’ intellectual property rights. All images with models displayed on our website are for illustration purposes only.


Advertising and other promotional material of third parties may appear on our website from time to time. We do not endorse such third parties or their products and/or services. Your reliance on any information contained in such material is entirely at your own risk.

Disclaimers and Exclusions of Liability

Use of our website is entirely at your own risk. We make no representations or warranties of any kind, whether express or implied. We do not warrant that the functions provided by the website will be uninterrupted or error free, or that the website or the server that makes it available are free from viruses or other harmful components. We accept no liability, to the extent permitted by law, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of our website or the purchase of any of our products or services. You agree, to the extent permitted by law, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our website and/or your purchase of any products or services. In the event that any clause contained in these Terms is invalid or unenforceable, then such clause shall not affect the validity or enforceability insofar as the remaining clauses of these Terms are concerned. We shall not be regarded as having waived, or be precluded from exercising any right under these Terms by reason merely that we have provided any indulgence to you or we fail to exercise or delay exercising any right we may have, whether the same right or any other right.

2. Online Shopping Terms

These online shopping terms and conditions apply to all purchases ordered online at ellen-wille.co.za and www.humanhairtraders.com. Please read them carefully and print a copy for future reference. You are required to register with us once you have placed your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping website constitute your acceptance and agreement to be bound by the Terms of our website, including the additional online shopping terms below.

Online Registration

To register you will be required to provide certain information including personal details and your delivery address. When registering, you will be required to choose a UserID and a password. Please keep your password private. HHT CC accepts no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your user ID and password each time you visit our online shopping site.

Product Sales and Availability

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available. HHT CC reserves the right to limit the quantity of any item offered for sale.

Content Errors

We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website. Packaging may vary from that shown on our website.

Pricing Policy

Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.

Methods of Payment

We accept ETF and credit card payments. Your payment will be processed by secure paygate in the total value of your online order during the check out process. Payment will be effected on acceptance of your order and prior to delivery. By submitting your order, Identity Number and payment card details you warrant that you are over the age of 18 (eighteen), are authorized to make payment with the payment card and that there are sufficient funds available to pay for the order.

Stock Availability

We cannot always guarantee availability of stock. If we are unable to supply each and every item ordered or in the quantities ordered, you nevertheless agree to accept delivery and make payment for the items that are correctly delivered.

Confirmation of Orders

Orders placed online constitute your offer to purchase subject to these Terms. Your offer is deemed to have been accepted by us when you receive our confirmation of your order. Failure by us to
formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.


Our courier service has branches nationally, and regards the following, and their immediate surroundings as Main City Centres. Johannesburg, Polokwane, Rustenburg, Bloemfontein, Kimberley, Stellenbosch, East London, Pietermaritzburg, Cape Town (Paarl, Strand, Firgrove, Melkbostrand, Somerset West, Wellington, Gordonsbay, Velddrift), George (Sedgefield, Knysna, Plettenberg Bay, Great Brak River, Klein Brak River, Mosselbay, Oudsthoorn, Danabay, Buffels Bay, Rheebokstrand, Hartenbos, Wilderness, Keurboomstrand, Tergniet, Brenton on Sea, Kranshoek, Victoria Bay, Gentana), Port Elizabeth (Motherwell, Kwanobuhle, Bethelsdorp, Kwadwesi, Arcadia, Booysens Park, Cleary Estate, St Albans, Colleen Glen, Seaview, Elands River, Uitenhage, Perseverance, Despatch), Durban (Isithebe, Mandeni), Pretoria (Brits), Vaal Triangle (Kragbron, De Deur, Randvaal, Klipriver, Walkerville), Nelspruit (Witbank, Malelane, Kaap Muiden, Hectorspruit). Our door to door courier service delivers from Monday to Friday, between 07:30 and 17:30. On delivery please ensure that all is in order with your parcel before signing for receipt. Any damage that occurs during transport is covered by insurance. For any orders (on stock) based in Main City Centers (South Africa only) delivery of your order will take approximately 1-2 days. For all areas where our courier company does not have a branch, a door to door delivery can not be serviced. In this case you will be notified and a counter to counter delivery will be activated through The South African Postal Services. Delivery time approximately 2-5 days. Ellen Wille wigs travel from Europe so this may extend shipping time by a few days, if order is not on stock.

No deliveries will be made on weekends and public holidays

For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorized to accept delivery on your behalf. Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice at the delivery address to this effect. The delivery service will attempt to contact you in order to arrange for an alternate delivery time. After 3 failed attempts to deliver we reserve the right to charge an additional delivery fee should it be required. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please arrange that you or your authorized representative is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, we will require you or your authorized representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt.

Delivery personnel

We have outsourced all delivery and collection arrangements. Accordingly, we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its directors, employees, sub-contractors, agents, representatives and/ or affiliates.

Return & Exchange Policy

If for any reason you are not 100% satisfied with your product, you are entitled for a monetary refund or exchange of product. We do not guarantee that your product will be automatically replaced or exchanged. The decision is solely at the discretion of HHT CC having investigated and inspected the condition of the item returned.
When exchanging your purchase all additional shipping costs will be on your expense, unless product is damaged. For any Ellen Wille products we gladly accept exchange or returns on all eligible products (see Exchange & Refunds). We do not sell refurbished or previously owned wigs, in order to return these products to the manufacturer, a 25% restocking fee will be applied for all returned merchandise (only Ellen Wille wigs). Once the restocking fee is applied, remaining balance will be refunded. We will not accept any returns/exchanges of any products which have been tampered and hair care products due to hygiene and sanitary considerations. See Exchange & Refunds.


If for any reason you would like to cancel an order you may contact our Customer Services Team on customerservice@ellen-wille.co.za. While any cancellation of orders will be accepted at our sole and absolute discretion and we provide no warranty that any cancellation of any order will be accepted, any cancellation which we do accept will only be accepted in the event that you notify us of your intention to cancel prior to dispatch of the order in question. We reserve the right to debit your payment card for the delivery fees in respect of any cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach any of the Terms